Contact information

Contact Policy

We're here to help! Whether you have questions about your order, need product assistance, or want to share feedback, we'd love to hear from you.

How to Reach Us

For all inquiries, please email us at luhxetravelbag@gmail.com. Our dedicated support team is committed to providing friendly and helpful service to ensure your experience with us is exceptional.

Response Time

We strive to respond to all messages within 1–2 business days. During peak seasons or holidays, response times may be slightly longer, but we'll always do our best to get back to you as quickly as possible.

What We Can Help With

  • Order status and tracking inquiries
  • Product questions and recommendations
  • Shipping and delivery concerns
  • Returns, exchanges, and refunds
  • Address corrections or changes
  • General questions and feedback
  • Technical support with our website

Before Contacting Us

To help us assist you more efficiently, please have the following information ready when reaching out:

  • Your order number (if applicable)
  • A clear description of your question or concern
  • Any relevant photos or documentation that might help us understand your issue
  • Your tracking number (for shipping-related inquiries)

Business Hours

While our online store is available 24/7, our customer support team operates during regular business hours, Monday through Friday. Messages received outside of these hours will be answered on the next business day.

Order-Related Inquiries

If you're contacting us about an order, please include your order number in the subject line or at the beginning of your message. This helps us locate your information quickly and provide faster assistance.

We Value Your Feedback

Your satisfaction is our top priority. If you have suggestions on how we can improve our products or service, or if you'd like to share your experience, we'd love to hear from you at luhxetravelbag@gmail.com.

Follow-Up

If you haven't received a response within 2 business days, please check your spam or junk folder. If you still don't see our reply, feel free to send a follow-up message and we'll make sure to assist you promptly.

Thank you for choosing us—we look forward to connecting with you!